For all fine art purchases, free collection is available from our Gallery in Seaforth. For Art of Dr. Seuss purchases, free collection is available from QVB (Sydney) or The Block (Melbourne).
Shipping & Delivery Options:
Local delivery is available via three categories:
Local delivery under 5km – $80
Local delivery between 5km & 10km – $130
Local delivery within Sydney beyond 10km – $160
Please note Local Delivery may become unavailable due to unforeseen circumstances, or may have a limited schedule that does not align with yours. Should you purchase this delivery option we will contact you to arrange, and if there are any issues we can either refund the charge or put the funds toward your delivery alternative.
A flat rate is available for Australia wide metro postcodes and will be calculated at checkout. If a flat rate is unavailable for your location (for non-metro or international shipping), or you would like to request an alternate courier, or for combined shipping, please select request a quote at checkout and the Gallery will contact you for/with further information.
Shipping & Delivery Process:
All online orders will be processed within 48 hours (business days). Your order will then be dispatched on clearance of payment, unless the artwork is a part of a current exhibition (exhibition artworks will be dispatched after exhibition close) or is an Art of Dr. Seuss purchase. For an Art of Dr. Seuss purchase, please note that orders are placed directly with the publisher, so please allow 10 – 12 weeks for delivery. The average time for dispatch for all other artworks is approximately 5 business days, depending on availability and payment arrangements.
For buyers within Australia, we dispatch via our quality select couriers PACK & SEND (please see quality and care statement from PACK & SEND below). After processing, delivery will take between 5 – 10 business days Australia wide. If your order is urgent, please contact us for an expedited service. Please note, as mentioned above, Art of Dr. Seuss purchases will take between 10 – 12 weeks for delivery.
For buyers outside Australia, international freight will take approximately 10 – 21 days, with possible variation depending on product, availability, destination and your local delivery services.
We will confirm your order and dispatch arrangement details by email or phone.
Insurance, Taxes & Duties:
An artwork is not insured for transit unless specifically requested by the purchaser. If you would like to insure your purchase during shipping (with an external insurer), there is an optional 3% charge at checkout.
Please note, the gallery organises shipping and delivery as an additional service, and is not responsible nor can guarantee the services of third-party carriers or shippers. We take all care, in helping ship clients’ artworks, but we are not responsible for any damage that may occur to any artwork on leaving the galleries custody.
Please note, the recipient is responsible for any import Duties/Taxes that they may incur.
Refunds are considered when:
The purchase of any and all artwork(s) is made final at completion of check out or on the gallery generating and dispatching the relevant artwork(s) sales invoice electronically or via the post. Please note, we are not required to provide a refund should the purchaser change their mind.
The gallery will consider a refund request if the artwork(s) has a major material flaw, self-evident before shipping. That is to say when the item:
- has a material flaw that would have stopped someone from buying the artwork had they known.
- the artwork is unsafe.
- the artwork is significantly and fundamentally different from the image or description provided by the Gallery.
To minimise risk, we suggest shipping with couriers who know how to transport art safely. Please read a note from our preferred couriers PACK & SEND:
PACK & SEND is Australia’s leading freight and packaging solutions specialist.
Valuable artworks require skilled professionals who are experienced in fine art packing and freight. PACK & SEND custom-make boxes, cases and wooden crates to ensure that they are suitable and secure for items of any size. They analyse and consider each step of the packing and unpacking process, beginning by identifying weak and fragile parts and planning how to best protect them.
PACK & SEND provide a complete service – pick up from premises, climate-controlled transportation and storage, door-to-door delivery, documentation and warranty cover, timely tracking and notifications, and full assistance with customs clearance for international deliveries.
This personalised service has garnered the appreciation and trust of clients ranging from world-renowned artists, galleries, museums, auction houses, to art and antique dealers, curators, and private collectors.